Furniture Frequently Asked Questions

How do I place an order for furniture?
To place an order, please call us at 1-800-980-1395. You can reach us Monday through Friday 8 a.m. to 4 p.m. (Eastern time). If you need to call outside of these hours, please leave a message along with a time when we can conveniently return your call.

How do I pay for my furniture order?
We require a 50% deposit in order to place your order on our production schedule. Upon receipt of your deposit, we will send you a confirmation notice to ensure the accuracy of your order information. When your furniture is nearing completion we will contact you to arrange a delivery time. The balance will be due prior to shipment of your furniture. We accept American Express, Visa, Mastercard, money orders and personal checks.

Will I be charged sales tax?
If your furniture is picked up or shipped within the state of Maine, we are required to charge 5% sales tax.

What are your shipping services and rates?
McIntosh & Tuttle Cabinetmakers partners with Navis Shipping of Maine to provide top-of-the-line delivery services. Your furniture will be carefully blanket-wrapped for shipment and delivered by trained moving professionals. When your furniture arrives it will be unpacked and positioned in your residence to your wishes. Your order may be shipped via common carrier if you live in a remote location or have special scheduling needs. We will also gladly ship to addresses outside the continental U.S. Please call us weekdays at 1-800-980-1395 between 8 a.m. and 4 p.m. (Eastern time) for a quote.

When will my furniture be delivered?
Most orders take 4 to 8 weeks to build and another 1 to 5 weeks to deliver depending on your location. When you order your furniture, we will provide you with an estimated completion date. When your furniture is nearing completion, we will contact you to schedule a delivery date and time.

What is your guarantee?
If you are not completely satisfied with your McIntosh & Tuttle furniture, we will refund or replace it within 30 days of delivery. Beyond that, should our furniture fail at any time during the life of the original owner because of flaw in workmanship or materials, we will either repair or replace the item in question. Some customer-requested modifications may be excluded.

How will my furniture be finished?
We complete our furniture with a high-quality lacquer finish. We do not use any stains or dyes, but prefer to let the color of the wood speak for itself.

Do I need to do anything to maintain my furniture?
Usual maintenance of your furniture will amount to dusting or wiping with a damp cloth. There is no need to use any polishes or waxes on your new furniture. These can cause build-up or compound a problem.

How can I clean a spill on my leather?
The leather that we use in our furniture has received a protective Scotchgard treatment during the tanning process which will protect the grain from the soiling and staining of everyday use. If necessary, we recommend the following procedures for cleaning:

For spots and spills - Blot excess liquid immediately with a clean absorbant cloth or sponge. If necessary, use clear, lukewarm water and gently wipe spill. Dry with a clean towel and allow to air dry. If water is used, clean the entire area where the spill occured ( the entire seat cushion or entire arm). Do not dry wet areas with heat dryers, hair dryers, etc.

For stubborn spots and spills - Use a mild solution of Ivory soap and clear, lukewarm water. Apply the soap to a clean, wet sponge and wash, then rinse well. Let air dry naturally. Always try the cleaning method on a hidden area first to convince yourself of the results.

For butter, oil or grease - Wipe excess butter, oil or grease off the leather with a clean, dry cloth, then leave alone as the spot should dissipate into the leather in a short period of time. Do not apply water to try to wash a butter, oil or grease spot.

Do not use saddle soaps, oils, abrasives, cleaners, soaps, furniture polish, varnish or ammonia water. The leather has already been permanently preserved in the tanning process and needs no maintenance other than the simple cleaning recommended.

Please note - Most liquids will be initially repelled by the leather, but if left to stand over an extended period of time will be absorbed. That is why it is a good idea to mop up spills immediately. Even if the spill is absorbed, it will dissipate in time and eventually diffuse any stains.

What if I need my M&T furniture repaired?
If you would like us to repair McIntosh & Tuttle furniture that has been accidentally damaged, please call us at 1-800-980-1395 on weekdays between 8 a.m. and 4 p.m. (Eastern time) to make the necessary arraignments. Depending on the type of repair required, we will either schedule a visit to your location or schedule shipping of the item back to our workshop in Lewiston, Maine.

Do you do custom work?
Yes. In fact we make quite a bit of custom furniture ranging from modifications of current designs to one-of-a-kind special orders. Please call us weekdays at 1-800-980-1395 between 8 a.m. and 4 p.m. (Eastern time) to discuss any custom furniture that you might like us to produce for you.

What type of cushions do you offer?
For our lounge chairs we offer a cushion which features pocketed coils encased in a medium-density foam which is then covered with a 50% down / 50% feather wrap. This cushion offers a firm seat and a high level of support.

Our dining chairs feature a cushion which is 100% medium density foam on top of a rubberized webbing for both support and give at the same time.

Can we provide our own upholstery material?
You may choose to provide a fabric or leather of your own. If so, we require a swatch of your material to confirm its’ compatibility. If you have a patterned fabric, the swatch size may depend on the size of the repeat in the pattern. Please call us weekdays at 1-800-980-1395 between 8 a.m. and 4 p.m. (Eastern time) to discuss the requirements.

Can I get samples of the leather I’m considering?
Certainly. Simply call us and let us know the colors you are considering and we will have them delivered to you.